Support
One support channel, no ticket black holes: email the developer directly — the same person who wrote the code. Every product ships with an install guide, and each strategy page documents what it does and how to reproduce its numbers.
Common questions
How fast do you respond?
NinjaQuanta is run by one developer — the same person who writes the code answers your email. Typical response time is within one business day, honestly stated rather than corporately promised.
Can I evaluate it before buying?
There is no separate trial build, but every strategy page shows the full backtest it is built from — equity curve, drawdown, the complete NinjaTrader® 8 summary, and a validation dossier you can scrutinize and reproduce. Ask us anything before you buy.
What is the refund policy?
Email support within 14 days of purchase for a refund made in good faith for genuine problems. Because the source is yours once downloaded, refunds are not a way to get the code for free. The full policy is on the Refund Policy page.
Does a NinjaQuanta strategy trade for me?
A strategy automates its own entries and exits to fixed rules while you run it on your own account — it is not a signal service, a copier, or a managed bot, and no NinjaQuanta product promises any trading outcome. You install, control, and are responsible for it.
Where do I report a bug?
Email support@ninjaquanta.com with what you did, what you expected, and what happened instead. Bugs in the shipped code are fixed as the highest priority.